Delete your Doorline account

Doorline LLC — canvassing software for field campaigns

The fastest way: delete it in the app

Open Doorline on your phone, go to Profile → Delete account, and follow the prompts. Deletion takes effect immediately for your login and contact details: your email address, phone number, and password are removed, and your account can no longer be used to sign in.

The app will first make sure any doors you knocked while offline have reached your campaign, so none of your work is lost.

If you’ve already uninstalled the app

Email hello@doorline.app from the address you used to sign in, with the subject “Delete my Doorline account”. We’ll verify that you own the address and delete the account within 30 days.

What gets deleted

• Your login, and your ability to sign in — permanently. This cannot be undone.
• Your email address and phone number.
• Your password.
• Your place on every campaign roster and any walk lists assigned to you.

What your organization keeps, and why

The doors you knocked and the survey answers you recorded stay with the campaign. Those are the organization’s records of work performed, and the organization — not Doorline — controls them.

Your name remains attached to those field records for a limited period (180 days by default) so the organization can verify who performed which field work; canvassing records include the location at which each door was logged, and an organization must be able to attach that record to a person in order to check it. This is a fraud- and quality-prevention measure. After that period, we aim to remove your name so that the records no longer directly identify you; the records themselves, including door statuses, survey answers, timestamps, and recorded locations, remain part of the organization’s operational records. Administrative records reflecting actions you took in a supervisory role — such as work you assigned to others — are likewise retained as part of the organization’s records.

If you believe your organization is retaining information about you improperly, contact them directly, or write to us at hello@doorline.app.

Things that can block a deletion

Account deletion is not available while you are the only administrator or the only billing administrator of an organization; you must first transfer that role — make someone else an administrator (or give another administrator billing access) first, or ask us to close the organization.

Deleting a whole organization’s account

If you administer an organization on Doorline and want the entire account and all of its campaign data deleted, email hello@doorline.app from your admin address.