Terms of Service

Last updated: July 15, 2026

1. Agreement and who we are

These Terms of Service (“Terms”) govern access to and use of the Doorline platform — the web console at doorline.app, the Doorline mobile app for iOS and Android, and the client report portal (together, the “Service”). The Service is operated by Doorline LLC (“Doorline,” “we,” “us”).

By creating an account, signing in, or using the Service, you agree to these Terms on your own behalf and, if you use the Service for an organization, on behalf of that organization (the “Customer”). If a separate written agreement between the Customer and Doorline conflicts with these Terms, the written agreement controls.

2. Accounts and eligibility

Accounts are created by a Customer’s administrators for members of the Customer’s team. There is no public self-signup.

You must be authorized by your organization to use the Service, and you must be at least 18 years old.

You are responsible for keeping your credentials confidential and for all activity under your account. Notify your administrator or us promptly if you suspect unauthorized use.

Customers are responsible for the acts and omissions of their users, including canvassers in the field.

3. Customer data — ownership, warranties, and processing

The Customer retains all right, title, and interest in the voter files and other data it uploads to the Service (“Customer Data”). We claim no ownership of Customer Data and process it only to provide the Service, on the Customer’s behalf and at its direction, as described in our Privacy Policy. Doorline personnel access Customer Data only to provide, secure, and support the Service, under time-limited, reason-logged access controls. Doorline may create, retain, and use aggregate usage statistics regarding operation of the Service (such as total organizations served, campaigns run, or doors knocked) that do not identify the Customer, its users, or any individual in Customer Data.

At the Customer’s request, or where required by applicable data-protection law, the parties will execute Doorline’s Data Processing Addendum, which upon execution is incorporated into and forms part of the agreement between the Customer and Doorline.

The Customer represents and warrants that:

• It lawfully obtained all Customer Data, including any voter file data licensed from a state, vendor, or party organization, and has the right to use that data for door-to-door canvassing.
• Its upload and use of Customer Data on the Service complies with the terms of any license under which the data was obtained, and it is authorized to disclose that data to Doorline for hosting and processing on the Customer’s behalf.
• It is responsible for compliance with all laws that apply to its canvassing operations, including election and campaign laws, canvassing and solicitation ordinances, telemarketing and contact rules, and data-protection laws in every jurisdiction where it operates.
• As the employer or engaging party of its canvassers, it is responsible for providing any legally required notice to its workers regarding the collection of location information through the Service, and for obtaining any legally required consent, before those workers use the mobile app.

4. Acceptable use

You and the Customer agree not to:

• Use the Service in connection with unlawful harassment, trespass, or intimidation of any person at their door or elsewhere.
• Use the Service for unlawful voter suppression, voter intimidation, or election interference of any kind.
• Scrape, harvest, extract, resell, or redistribute data from the Service, other than the Customer exporting its own data through features we provide.
• Attempt to access accounts, organizations, or data you are not authorized to access, probe or test the Service’s security without written permission, or interfere with its operation.
• Share credentials, or use another person’s account.

We may suspend or terminate access for violations of this section, as described in Section 13.

5. Mobile app

The mobile app is distributed through the Apple App Store and Google Play, and your use of it is also subject to the applicable app-store terms.

We may deliver updates to the app automatically, including over-the-air updates that install without going through the app store. Updates may add, change, or remove features.

Standard carrier data rates may apply to the app’s network usage.

6. Client report links

The Service lets a Customer publish reports for its clients at tokenized links. Report links are protected by a password and expire automatically after a set period; the Customer controls whether a report is published, who receives its link and password, and when it is revoked. Links created before password protection was introduced remain accessible until revoked, and the Customer can revoke them at any time. Anyone with an unrevoked, unexpired link (and its password) can view the report, so links and passwords should be treated as confidential and shared only with intended recipients. We are not responsible for access resulting from a Customer’s distribution of a report link or password.

7. Availability and support

The Service is provided on an “as is” and “as available” basis. We do not guarantee any particular level of uptime. We may perform maintenance, which can temporarily make some or all of the Service unavailable; where practical, we will schedule maintenance to minimize disruption. Support is provided by email at hello@doorline.app.

8. Fees

Fees for the Service are set out in the ordering agreement, proposal, or invoice between the Customer and Doorline. Unless that agreement says otherwise, fees are due as invoiced and are non-refundable. We may suspend access for accounts with overdue balances after reasonable notice.

9. Intellectual property

Doorline owns the Service, including its software, design, documentation, and all related intellectual property. Subject to these Terms and payment of applicable fees, the Customer receives a limited, non-exclusive, non-transferable, revocable license to use the Service for its own canvassing operations during the term of the customer relationship. No other rights are granted. Except as permitted by law, you may not copy, modify, reverse engineer, or create derivative works of the Service.

10. Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT DATA (INCLUDING GEOCODING AND MAP DATA) WILL BE ACCURATE OR COMPLETE.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL DOORLINE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE FEES PAID BY THE CUSTOMER TO DOORLINE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

12. Indemnification

The Customer will defend, indemnify, and hold harmless Doorline and its officers, employees, and contractors from and against any claims, damages, and expenses (including reasonable attorneys’ fees) arising out of (a) Customer Data, including any claim that its collection, upload, or use was unlawful or infringed a third party’s rights; (b) the Customer’s or its users’ canvassing activities; or (c) the Customer’s or its users’ violation of these Terms or applicable law.

13. Suspension, termination, and data deletion

We may suspend or terminate access to the Service for a material breach of these Terms, for use that creates security or legal risk, or for non-payment, with notice where practical.

The Customer may terminate its use of the Service as provided in its ordering agreement, or otherwise by written notice to us.

Upon termination, the Customer retains read-only access to the Service for 60 days and may export its Customer Data during that period. After that period, we aim to permanently delete Customer Data as described in our Privacy Policy. If an organization’s subscription has been suspended and the organization has recorded no canvassing activity for approximately 30 months, its data is likewise deleted as described in the Privacy Policy. An organization with an active subscription is never deleted for inactivity. The Customer may also request deletion of its data at any time.

Sections 3, 9, 10, 11, 12, and 14 survive termination.

14. Governing law

These Terms are governed by the laws of the State of Texas, USA, without regard to its conflict-of-laws rules, and any dispute will be brought in the state or federal courts located in Texas, whose jurisdiction the parties accept. A written agreement between the Customer and Doorline may specify a different governing law and venue, in which case that agreement controls.

15. Changes to these Terms

We may update these Terms from time to time. The “Last updated” date at the top of the page reflects the most recent revision. Material changes will be communicated to customer organizations and active users, and continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

16. Contact

Questions about these Terms can be sent to hello@doorline.app.